Welcome to Nettleham Medical Practice
Our surgery website helps our patients to keep up with news, developments & details that are relevant to the practice.
As well as a source of information about our practice, our staff & the services we provide, we hope you will use the website as a useful resource for links to other reliable websites for health related information. We also add topical health information to the website.
Have a look around and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
The practice will launch this new scheme on December 1st. This will see reception staff being renamed as Patient Care Advisors after receiving active signposting and care navigation” training.
The system will see the Patient Care Advisors asking more questions of patients at the point of booking appointments, to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.
This new process is about ensuring that patients are screened to see if they need clinical input or if a different member of the practice team could help them. Those needing to see a clinician are either booked an appointment with the most appropriate person within the practice, such as an Advanced Nurse Practitioner or a Practice Nurse, or signposted to an alternative service provider such as a community pharmacy
Not all medical conditions require being seen by the doctor, so by making sure the patient is seen promptly and by the correct clinical staff has huge benefits to the patient’s health but also to the system as a whole.
Currently, a lot of a GP’s time can be taken up by seeing patients with conditions that do not warrant an appointment with a doctor and which could be dealt with by an alternative healthcare professional. This would then free up an appointment with a GP for a patient who really needs it.
The practice believes it will also help to increase the awareness of patients on how to treat minor conditions and illnesses themselves, as well as increasing their understanding of the local services available to support their health and wellbeing.
Once the changes come into effect, patients who call or visit the practice seeking medical attention will be asked for more information about their health and care needs by one of the Patient Care Advisors.
Our reception staff have undergone training to become Patient Care Advisors to enable them to know what questions to ask to be able to identify the best treatment pathway for the patient’s needs.
It is important for patients to understand they are not being nosy and the information being asked for is very much in their best interests.
Text & Email Service
As you may already be aware the Practice is now able to provide SMS text messages confirming appointment details. Over the next couple of months the practice is moving to a new system which will enable the practice to contact patients by text and email for non-urgent matters such as health promotion campaigns, repeat prescriptions and referrals. This will enable patients to be contacted quicker than the current traditional route of posting a letter as well as being more environmentally friendly. In order to benefit from this new service, we require consent from you to receive text messages and email and also need to ensure that the contact details we have on record for you are correct. Patient Communication Consent Form can be downlaoded or collected from either of the practice sites.
GP Practice of the Year Winners at the recent Lincolnshire Health Awards 2017
The practice now has a facebook page
Visit us on Facebook
Please take a few minutes to have a look and see what our INR patients think of our clinics so far this year.
FRIENDS AND FAMILY TEST
We would be grateful if you could take a couple of minutes to complete a Friends & Family Patient comment card when you are next in the Surgery.
Book a Routine Appointment, Order Your Repeat Prescriptions Online or Request Access to your Detailed Coded Records with SystmOnline
Before you use our secure online service for the first time you will need to register (to ensure confidentiality). Please bring some photo ID to Nettleham Surgery and we'll register you for this service. For more information please read our Online Patient Leaflet
Due to security restrictions, this facility is only available in the UK.
To find out how to get your test results please click here.
(Site updated 08/02/2018)